ATDRIPP GUIDE
Order problems and returns
Keep the order details and evidence together when something is not right.
Identify the issue
Check whether the item is delayed, missing, damaged or significantly different from the listing. Review the original description and carrier information.
Keep evidence
Keep photos of the item, packaging, label and any damage, along with your order reference and messages. Do not dispose of relevant packaging while an issue is being reviewed.
Use Resolution centre
Sign in and open Resolution centre from the account menu. Explain the problem accurately and follow the instructions provided. Do not send an item back to an unconfirmed address.
Review the applicable terms
Refunds and returns depend on the circumstances, evidence and applicable terms. This guide does not guarantee a refund or replace Atdripp’s Terms of Service.
This page is an informational guide. Order details and the Terms of Service apply.